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Shipping and Exchange Policy

 


Thank you for choosing Nexjeux Studios Pvt. Ltd. for your technological needs. To ensure a transparent and satisfactory shopping experience, we have outlined our Shipping and Exchange Policy below:

Shipping Policy

Order Processing:

  • All orders are processed within 1–2 business days after payment verification.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Methods:

  • We offer various shipping methods to cater to your needs, including standard and expedited options.
  • Shipping costs are calculated based on the weight of the items and the destination.

Estimated Delivery Time:

  • It will take 2-3 days for delivery.
  • Delivery times vary based on the shipping method selected and the destination.
  • Customers can view estimated delivery times during the checkout process.

International Shipping:

  • We offer international shipping to select countries.
  • International shipping costs and delivery times may vary.

Tracking Information:

  • Customers will receive tracking information via email once the order has been shipped.
  • It is the customer’s responsibility to track the package and ensure someone is available to receive it.

Exchange Policy

Eligibility for Exchange:

  • We accept exchanges within 7 days of the delivery date.
  • Products eligible for exchange must be unused, in the original packaging, and in the same condition as received.

Exchange Process:

  • To initiate an exchange, contact our customer service team at hepl@nexjeux.in with your order number and details.
  • Upon approval, you will be provided with instructions on how to return the item.

Return Shipping:

  • Customers are responsible for return shipping costs unless the exchange is due to an error on our part.
  • We recommend using a trackable shipping service to ensure the safe return of the item.

Inspection and Processing:

  • Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.
  • Once approved, the exchange will be processed, and the replacement item will be shipped.

Refund Option:

  • If the requested exchange item is out of stock, customers may choose to receive a refund.

General Terms

  • Nexjeux Studios Pvt. Ltd. reserves the right to update or modify this policy at any time without prior notice.
  • All terms and conditions are subject to the laws of the jurisdiction in which the company operates.
  • For further assistance or inquiries, please contact our customer service team at help@nexjeux.in or +91-9420234283.

Thank you for choosing Nexjeux Studios Pvt. Ltd.

We appreciate your trust in our products and services.